FREE SHIPPING WHEN YOU SPEND $50

Frequently asked questions

What is the return policy?

We understand - sometimes something just doesn't work for you and you want to return or exchange. As long as your item(s) were either purchased from, vigilantgoth.com, and are still in their original condition, you have up to 30 days to return your item back to us!

What items can I return?

Any standard product must be returned within 30 days from when your Vigilant Goth order was delivered. Custom items cannot be returned.

All products that include the following are considered custom:

Jewels, studs, rips/tears, bleach staining.

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund.

All items are inspected on return. Items do not need to be returned in their original packaging, but they should be securely packed to avoid damage during transit.

If you purchased items at one of our stores, you must have a valid original receipt or e-receipt

Are any purchases final sale?

No, all products (custom items products not included) are eligible for a full refund within 30-days if product has not been worn, or damaged.

When will I get my order?

Orders are processed once placed. Processing takes 2-3 business days before shipment. Once shipped you will receive your package within 3-5 business days. Holidays not included.

Where are your products manufactured?

All products are hand-made by our production team located in Texas.

How much does shipping cost?

Shipping prices are calculated based on package requirements. Free shipping on all orders over $100.

How do I process a return?

Go to the main menu, click contact us, submit your return request using the available fields. Please be sure to enter your order #, product name, quantity for each line items you would like to return. Once submitted, you will receive a confirmation email shortly confirming your return.